Terms of Service

1. Who We Are

ClawBro is an independent managed hosting service for OpenClaw. We are not the OpenClaw project and are not affiliated with, endorsed by, or sponsored by the OpenClaw core team unless expressly stated otherwise.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, whichever is higher, to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Service Description

The Service may include account creation, hosted infrastructure, software deployment, maintenance, backups, security operations, support, and administrative tooling for a ClawBro-managed OpenClaw environment.

The Service is a hosted platform. It does not guarantee the correctness, legality, safety, or suitability of any output, automation, action, or recommendation generated by OpenClaw, third-party models, or connected services.

4. Accounts and Security

You must provide accurate account information and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for activities that occur under your account, except to the extent caused by our own security failure.

You must promptly notify us of suspected unauthorized access or misuse.

5. Subscriptions, Billing, and Renewal

5.1 Paid Plans

Paid plans are billed in advance on a recurring basis. Monthly plans renew each month and annual plans renew each year unless canceled before the next renewal date.

5.2 Prices and Taxes

Prices are shown in USD unless otherwise stated at checkout. You are responsible for applicable taxes, duties, bank fees, and currency conversion fees unless we expressly state otherwise.

5.3 Price Changes

We may change our prices from time to time. If we increase the price of a recurring subscription, we will provide at least 30 days' advance notice, and the change will take effect on your next renewal.

5.4 Failed Payments

If payment cannot be completed, we may retry the charge, suspend the Service, downgrade features, or terminate the affected subscription after reasonable notice.

6. Credits, Promotions, and Usage-Based Charges

We may offer promotional credits, prepaid balances, bundled usage, or other usage-based features. Unless expressly stated otherwise in writing:

1. promotional credits have no cash value and are not redeemable for money;
2. credits are non-transferable and may not be resold;
3. usage-based charges and consumed credits are non-refundable except where required by law; and
4. promotional offers may be modified, limited, or withdrawn for future purchases at any time.

7. Cancellation and Refunds

7.1 Cancellation by You

You may cancel your subscription at any time from your billing settings or by contacting [email protected]. Cancellation stops future renewals but does not retroactively cancel the current paid term.

7.2 Effect of Cancellation

Unless otherwise required by law, your access remains available until the end of the then-current paid billing term. After the paid term ends, your hosted environment may be suspended or deleted.

7.3 Refund Policy

Except where required by law, fees are non-refundable after payment. However, we provide a one-time refund window for the first subscription charge only:

• first-time customers may request a refund within 7 calendar days of the initial purchase;
• the refund applies only to the base subscription fee for the first term;
• the refund does not apply to renewals, upgrades, plan changes, taxes, prepaid credits, usage-based charges, add-ons, or third-party fees already incurred; and
• refund eligibility is void if the account was suspended or terminated for fraud, abuse, chargeback abuse, or material violation of these Terms.

If a refund is approved, the related paid service may be terminated when the refund is processed.

7.4 Billing Errors and Duplicate Charges

If you believe you were charged in error, please contact us promptly at [email protected] before filing a payment dispute so we can investigate and try to resolve the issue.

7.5 Chargebacks

You retain all rights available under applicable law. If a payment dispute or chargeback is opened, we may temporarily suspend the related paid Service while the matter is under review.

8. Customer Content and Connected Services

8.1 Customer Content

"Customer Content" means prompts, files, notes, data, credentials, configuration, integrations, logs, outputs stored in your environment, and other content you submit to or store through the Service.

You retain ownership of Customer Content. You grant us a limited, non-exclusive license to host, process, transmit, back up, and otherwise use Customer Content only as necessary to provide, maintain, secure, and support the Service, comply with law, and enforce these Terms.

8.2 Connected Services

If you connect third-party accounts, APIs, or services to your hosted environment, you authorize us and your hosted environment to access and exchange data with those third parties as technically necessary to provide the connection. Your use of third-party services is governed by their own terms and privacy policies.

8.3 Responsibility for Automations and Actions

OpenClaw and connected tools may take actions on your behalf. You are responsible for reviewing and authorizing your workflows, integrations, and connected accounts, and for ensuring that you have the rights to instruct the Service to access or act on those systems.

9. Acceptable Use

You may not use the Service to:

1. violate applicable law or regulation;
2. infringe the rights of others, including privacy, publicity, intellectual property, or contractual rights;
3. distribute malware, spyware, phishing content, ransomware, credential-harvesting tools, or other malicious code;
4. gain unauthorized access to systems, accounts, or data;
5. send spam, conduct fraud, impersonate others, or engage in deceptive practices;
6. operate workloads that unreasonably interfere with the Service or other customers;
7. use the Service for unlawful surveillance, harassment, stalking, or abuse;
8. resell or sublicense the Service without our prior written approval; or
9. attempt to circumvent plan limits, safety controls, access restrictions, or payment obligations.

We may investigate suspected violations and may suspend or terminate affected accounts as appropriate.

10. Security, Access, and Backups

We implement reasonable technical and organizational measures to protect the Service. However, no service can be guaranteed to be perfectly secure.

We do not use Customer Content for advertising or to train our own models. We may access limited Customer Content only on a need-to-know basis to provide support you request, maintain or secure the Service, investigate abuse or security incidents, comply with legal obligations, or where you otherwise authorize us to do so.

We may provide backups for operational resilience, but backups are not guaranteed to be complete, current, or recoverable in every circumstance. You remain responsible for maintaining your own copies of critical data.

11. Data Retention After Cancellation

You should export any data you want to keep before your paid term ends. Unless a longer retention period is required by law or reasonably necessary for security, fraud prevention, backup rotation, or dispute resolution:

• account information may be retained for operational and legal purposes;
• billing records may be retained for tax and accounting compliance;
• Customer Content is generally scheduled for deletion within 30 days after the end of the paid term; and
• residual backup data may persist for a limited additional period before deletion in the ordinary course.

12. Service Availability and Changes

We aim to provide a reliable hosted service, but we do not provide any service-level guarantee or uptime commitment unless we expressly agree to one in a separate written contract.

We may modify, suspend, or discontinue features where reasonably necessary for maintenance, security, legal compliance, fraud prevention, or product changes.

13. Intellectual Property

Except for Customer Content and open-source components governed by their own licenses, the Service and our website, branding, documentation, and proprietary materials are owned by us or our licensors.

OpenClaw and other open-source components remain subject to their applicable open-source licenses.

14. AI Output Disclaimer

AI systems may generate inaccurate, incomplete, harmful, or unexpected outputs or actions. You must independently evaluate outputs and actions before relying on them for legal, medical, financial, employment, security-sensitive, or other high-impact matters.

The Service is not legal, medical, financial, accounting, or professional advice.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or uninterrupted availability.

16. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill.

Our total aggregate liability arising out of or relating to the Service will not exceed the greater of: (a) the amounts you paid us for the specific Service giving rise to the claim during the 12 months before the event giving rise to the claim; or (b) USD 100.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

17. Suspension and Termination

We may suspend or terminate your access to the Service if:

1. you materially breach these Terms or our policies;
2. we reasonably believe your use creates security, legal, or operational risk;
3. payment remains overdue;
4. we are required to do so by law; or
5. fraud, abuse, or misuse is suspected.

Where reasonably practicable, we will provide notice and an opportunity to cure before termination, unless doing so would create harm, violate law, or compromise security.

18. Governing Law and Disputes

These Terms are governed by the laws of Singapore, excluding conflict-of-law principles. Before starting formal proceedings, both parties agree to try to resolve disputes informally by contacting [email protected] and allowing at least 30 days for discussion, unless urgent injunctive relief is needed.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms and update the "Last updated" date. For material changes affecting active paying customers, we will also use commercially reasonable efforts to provide additional notice, such as email or in-product notice.

20. Contact

• Website: https://clawbro.ai
• Email: [email protected]